FAQ

Medical IDs

A Medical ID is a bracelet or necklace that displays the universally recognized Star-of-Life symbol.  A Medical ID may potentially save your life as this symbol alerts first responders and medical professionals to your important health information. Med ID Pro will work with you to custom engrave your medical conditions, drug and food allergies, prescribed medications, and emergency contacts onto the surface of your Medical ID bracelet or necklace.

Recent surveys of emergency medical personnel indicate that over 95% of these professionals look for a Medical ID on a patient when providing emergency medical treatment.  The health information engraved on a Medical ID will very often provide critical, life-saving details about a patient’s medical conditions.


You should always wear your Medical ID.  Medical emergencies are most often unexpected and can happen at any time.  If you are not wearing your Medical ID, medical personnel will not have your important health information that will allow them to give you the correct medical treatment.



Physicians, paramedics, emergency rescue personnel, and healthcare organizations recommend Medical IDs because a Medical ID provides them with important information about your health conditions.



Med ID Pro uses the highest quality stainless steel materials for its Medical IDs.  Stainless steel is a highly durable metal alloy that provides superior protection against rust and corrosion.  The stainless steel material that we use is highly polished, low maintenance, and scratch resistant.  The ID tag that displays your important medical information is manufactured from Type 316 grade stainless steel.  This particular type of stainless steel is often used in marine grade applications and offers enhanced corrosion resistance against salt water and chlorine.  This allows you to wear your Medical ID worry free at the beach or in the pool.  Note that many of our competitors use a lower grade stainless steel that does not provide equivalent corrosion resistance as the Type 316 stainless steel offered by Med ID Pro. 


Order a Medical ID

Online:  Select the Medical ID that you would like to purchase and add it to your shopping cart. When you are prompted to make engraving selections, provide the personal health information that you want custom engraved on your Medical ID.  Complete the shipping and payment information sections. Online purchases can be paid for with PayPal or any major credit card.

Fax:  Print an order form by selecting the “Order Form” link. Complete the product selection box, engraving information, shipping instructions, and payment information. Payment can be made with PayPal or any major credit card.  Fax your completed order form to Med ID Pro at 1-800-693-0947.

Mail:  Print an order form by selecting the “Order Form” link. Complete the product selection box, engraving information, shipping instructions, and payment information.  Payment can be made with a personal check, money order, or major credit card. Mail your completed order form to:

Med ID Pro
P.O. Box 414
Norton, MA  02766

Telephone: Call our toll-free number at 1-800-693-0947 between the hours of 8am and 5pm EST.  Phone orders require payment with a major credit card. COD orders are not accepted.

Orders are typically shipped within 24-48 hours from the date that you place your order. Transit time after shipment will depend upon the shipping method that you select. Our standard shipping method is USPS First Class Mail which requires 3-5 business days for delivery.  Expedited shipping options are also available at checkout.

USPS First Class:  Delivery in 3-5 business days.         (No additional charge)

USPS Priority Mail:  Delivery in 2-4 business days.    (Additional shipping fee will apply)

USPS Expedited Mail:  Delivery in 1 business day.     (Additional shipping fee will apply)

Unfortunately, we do not accept returns of Medical IDs that have been custom engraved.  The custom engraving personalizes the Medical ID to your unique health information and cannot be re-used.  To return a Medical ID that has not been custom engraved, please contact our Customer Service Department at 1-800-693-0947 to obtain a Return Authorization Number.



Our goal is to make you a customer for life.  We never want you to worry about your Medical ID.  If at any time you find your Medical ID to be defective in materials or workmanship, please contact us immediately.  We will repair or replace your Medical ID at our discretion.  This warranty does not cover the following:

  • Normal wear such as scratching, dents, or tarnishing
  • Accidental damage
  • Repairs or modifications by anyone other than Med ID Pro


Yes.  We do offer blank Medical IDs that are not engraved.  Pease contact our Customer Service Department at 1-800-693-0947 to discuss your options.


Med ID Pro strives to ship your Medical ID within 24-48 hours of receiving your order.  To meet this goal, we must begin to process your order immediately.  Unfortunately, we cannot accept changes to your order once the custom engraving process has begun.  Of course, we will be happy to allow changes to your order if you contact us prior to processing.  Please review the details of your order carefully before submitting it to us.


Our standard size Medical ID bracelet is 8.25 inches in length.  This measurement includes the ID Tag and the bracelet chain with clasp.  We also offer custom sizes for an additional charge.


Our standard size Medical ID necklace chain is 24 inches with a clasp, making it easy to take on and off.  We also offer custom sizes for an additional charge.



Yes.  If you require a chain length that is different from our standard, we also offer custom sizes for an additional charge.


Measure around your wrist with a string.  Then, add between 0.5 - 1.0 inches to that measurement based on your personal preference for fit.


Please note that you will receive an emailed packing slip and tracking information when your order has been shipped.  To check the status of your order, please call our Customer Service Department at 1-800-693-0947 between the hours of 8am and 5pm EST.



Your Medical ID is made from highly durable stainless steel materials that require very little routine care.  You may use a jewelers polishing cloth or household stainless steel polish to gently polish your Medical ID.  This will help to remove minor scratches caused by normal wear and to restore the natural luster to the stainless steel.  You should also periodically examine the clasp and the links of your Medical ID to ensure that all are in good condition and functioning properly.  


Yes.  A Medical ID is currently an eligible expense with your Flexible Spending Account.  However, as the rules regarding Flexible Spending Accounts do periodically change, you should always consult your plan administrator or tax advisor regarding expense eligibility.



Yes.  A Medical ID is currently an eligible expense with your Health Savings Account.  However, as the rules regarding Health Savings Accounts do periodically change, you should always consult your plan administrator or tax advisor regarding expense eligibility.


Engraving a Medical ID

Your Medical ID should be engraved with health information that would be important to medical personnel in the event of an emergency. The information typically includes medical conditions, prescription medications, and allergies (i.e. food, medication, insect). In addition, medical professionals typically recommend that Alzheimer’s patients engrave their name and address or the contact information of their caregiver on their Medical ID. As the available space for engraving is limited, you should use short, descriptive words where possible and prioritize the most important medical information for the engraving on your Medical ID. We recommend discussing your choice of engraving information with your doctor to ensure that your Medical ID will communicate effectively to medical personnel in the event of an emergency.

Yes. An allergic reaction to medication, food, or insects can cause serious medical problems. A Medical ID immediately informs medical personnel of your allergy which will allow them to quickly treat you to stop the allergic reaction.

While medications, medical conditions, and allergies are the most common information engraved on a Medical ID, other important information can also be engraved. Some common examples are as follows:

  • Advance Directives (i.e. DNR – Do Not Resuscitate)
  • Living Will
  • Organ Donor
  • Blood Type
  • Contact Lenses
  • Pacemaker
  • Emergency Contact (i.e. Next of Kin, Caregiver, etc.)
  • See Wallet Card (Additional Medical Information)

Consult your doctor if you are not sure about what to engrave on your Medical ID or if you need assistance regarding how to phrase a specific medical condition.


If space allows, medical professionals often recommend engraving your first name on your Medical ID.  This allows emergency personnel to use your name if you are incoherent, unconscious, or in a diabetic coma.  Medical professionals also recommend that Alzheimer’s patients engrave their name and address or the contact information of their caregiver on their Medical ID. 


Other Questions

We cannot remove or change the engraving on your existing Medical ID. Our custom engraving is a permanent process.

We can engrave up to 6 lines of information on a Medical ID. If space is available, additional information can be engraved on your existing Medical ID. Please contact our Customer Service Department at 1-800-693-0947 for further information and pricing.

We would be delighted to hear how your Medical ID has impacted your life. Please share your story by calling us at 1-800-693-0947 or by sending an email to sales@medidpro.com.


We recommend that you inform your doctor that you have purchased a Medical ID. Your doctor can also assist you in determining the most important health information that should be engraved on your Medical ID.



Yes.  You Medical ID is manufactured with high quality stainless steel materials.  Stainless steel is a metal alloy that provides superior protection against rust and corrosion.



Yes.  Med ID Pro offers wholesale pricing and quantity discounts.  Please contact our Sales Department at 1-800-693-0947 for more information.


Yes.  Med ID Pro offers both a bracelet and a necklace designed specifically for children. The ID tag is slightly smaller than that of our standard size Medical ID.  Also, the bracelet chain and necklace chain are sized to better fit a child.  Please contact our Customer Service Department at 1-800-693-0947 for more information.

customer service representative

If you still have questions after reviewing our FAQ’S, please call 1-800-693-0947 or email and we will be happy to help you.

Medical ID bracelets are for any medical condition, allergy, or medication. Review our medical alert bracelets and other products or contact us today.